HCA 822 Week 8 Sample Assignment Correlational Study of Transformational Leadership Style and Patient Satisfaction Within African American Patients at Urban Academic Medical Centers.

This chapter presents a review of the existing literature on the chosen area of research from the credible and reliable sources. All the articles for the sole purpose of this literature review has been taken from the GCU library to explain the previous studies on the correlational study of transformational leadership style and patient satisfaction within African American patients at urban academic medical centers.

Transformational Leadership Style and Patient Satisfaction Within African American Patients at Urban Academic Medical Centers.

Jamsari bin Atan (2019) with his fellows conduct a study in the context of identifying the role of transformational leadership style in perspective of organization performance. Patient satisfaction can be only achieved when the employees of the organization are working effectively and competitively. This researched study us quantitative in nature which collect data through survey method. The study covers three industries and data is collected from the leaders and employees and customers which is further analyzed with help of statistical tools such as SPSS. The findings of the research indicate that there is a considerable relationship among transformational leadership style and organizational performance.

Moreover, this study also highlighted that transformational leadership contributes to employee competency which further ensure the satisfaction of clients or customers like patients. When satisfaction of clients or customers are fulfilled than it also indicates effective performance of organization. This research study indicates that the transformational leadership style positively influences the employee competency which leads to productivity and organizational performance these in turn ensures the customer or client satisfaction (Jamsari, 2019).

Another considerable research in this regard is carry out by Muhammad Shahid khan et al,  (2018) to explore the role of transformation leadership style in the context of effective human capital. The role of human capital can’t be ignored if an organization wants to ensure its customer and clients satisfaction that’s why this research paper also aim to analyze the role of transformational leadership in the context of building and developing effective human capital. This research paper utilized a mixed method approach to carry out this research, data is collected with the help of questionnaire and interview tool. This data is further analyzed with the help of AMOS and NVivo software.

The findings of this research show that there is a positive relationship between transformational leadership style and human capital effectiveness. This research is done on the healthcare industry and the results suggested that healthcare system should follow the transformational leadership style which will enhance their employee’s productivity this in turn will ensure the patient satisfaction within healthcare centers (Muhammad Shahid et al, 2018).

In patient satisfaction the role played by nursing being a transformational leader is also very important in this regard, and this was covered in a research done by Rahman et al, (2019). The main purpose of this research study was to analyze the role of nurse in the context of patient satisfaction in medical units. Nurse is an important unit of healthcare system and in the context of present advanced world they are required to play a role of transformational leader in their work.

Because of playing this attending role being a transformational leader they help in filling the gap existed in communication among clinical nurses and physicians. When the nurses are playing their role by having with the physician while attending at the bedside of a patient it enhances the patient satisfaction and create a positive environment for patients (Rahman et al, 2019).

Although, transformational leadership style role is very important for patient satisfaction but there are some factors which affects the patient satisfaction and should be a point of concern for the transformation leaders of healthcare system. In this regard a research is conducted by Jinming Fang et al, (2019), in which the basic aim is to analyze the factors which affects the patient satisfaction. Along with this the paper aims to identify some key factors which can improve the health policy by ensuring the patient satisfaction. For data gathering the questionnaire survey method was used and recorded the response from selected population of the research study.

The methods used for data analysis are chi-square, binary logistic regression, and gamma coefficient. The findings of this research indicate that the most important factor which inf